Sales Culture Starter
Training to increase sales performance and inspire change
“I’m so thankful for Sherpa’s support and education on the importance of closing a sale through authentic connections and trust.”
Kara Cope, Community Relations Director, Traditions
St. Louis, MO
Date: April 4-6, 2022
Location: The Ritz Carlton
Meet us in St. Louis, the home of Sherpa’s corporate headquarters. You’ll be minutes from the Gateway Arch, Forest Park, and several James Beard Award-winning restaurants.
Date: August 29-31, 2022
Location: Opal Sands Resort
The beach is never far away in Clearwater/St. Pete, home of the Dali Museum and some of the finest seafood in the country.
Date: October 3-5, 2022
Location: Hotel 1000 Seattle
In Fall 2022, we’ll be in Seattle, the Emerald City, and home to Pike’s Place Market, Chihuly Garden and Glass, and the Space Needle.
These two-day, in-person events help sales teams align goals, develop strategies, and tap into your inner sales hero. We combine data and proven results with strategies that help you achieve higher move-in rates without a constant need for new leads. It’s a process that is a more effective, engaging, and heroic way to sell senior living.
In high-value interactions like in senior living sales, change happens when we connect on a deeper level. That’s why Culture Starter sales training is conducted in person. We want to tap into the energy and drive that can only be found in a room of your peers.
Who should attend?
Sales directors, marketing directors, regional sales managers, executive directors, and sales support staff. This extraordinary training event is open to everyone who wants to align sales efforts across their organization and find inspiration alongside industry peers – current Sherpa customers as well as newcomers.
Choose a location that works for you in one of these beautiful cities: Clearwater/St. Pete, or Seattle. See for yourself how Culture Starter inspires sales teams throughout our industry.
For information on our health and safety protocols, please see our COVID-19 prevention policy.
Learn skills to build trust from the start, convey your intentions, and understand the prospect’s perspective. Examine engaging questions that help uncover each prospect’s life story and core values. Enjoy peer exercises that cultivate patience and empathy.
Engage in meaningful conversations, be proactive, and relentless. Learn ways to listen with empathy to understand your prospect’s unique concerns, hopes, and dreams. Explore techniques to identify discrepancies between an ideal situation and the one your prospects are currently in.
Small advances facilitate bigger life changes. Learn to move conversations forward as your prospects are ready. Find new ways to address and acknowledge your prospect’s emotional barriers. Start offering solutions based on your prospect’s unique situation.
Meet your expert trainers
Our training team has driven occupancy for communities across the country and in every care type. At Culture Starter we invite you to share your experiences and perspectives on ways to elevate sales within your organization and throughout the entire industry.
Alex Fisher, Co-founder & President
Alex’s sophisticated aesthetic, intuition and years of hands-on sales experience at turnaround and new project fill-ups informed the creation of Sherpa’s training and CRM technology. Having worked in the trenches and as an owner/operator, Alex is an expert on the “why” of senior housing sales. She developed the original design and functional specifications for Sherpa out of a desire to measure empathy and to promote connection in senior housing sales relationships.
Matt Jesperson, Chief Customer Officer
Matt leads Sherpa’s customer relationship strategy and is responsible for ensuring that our team has the resources and support necessary to help customers guide change. Matt has 16 years of marketing and sales experience in the senior living industry. His prior responsibilities include serving as Partner & CMO of Havensworth Senior Living and Partner & VP of Marketing and Operations at Courtyard Senior Living.
Margot Cooke, National Training Director
Margot has 24 years of senior living experience ranging from hospice, home health, skilled nursing, and senior living continuum of care retirement communities. She has also worked with senior living rental communities including independent living, assisted living, memory care, and active adult. As National Training Director for Sherpa, Margot uses her diverse experience to support sales and operations through coaching and training Prospect-Centered Selling® and adoption of Sherpa CRM as an effective way to measure sales behaviors to drive results.
Reed Davis, National Training Director
Reed’s career in senior living began 17 years ago as Director of Marketing and Admissions at a skilled nursing facility in Omaha, Nebraska. Following this role, Reed moved on to successfully open a CCRC as its Director of Sales and then working in a regional sales role. Prior to joining the training team at Sherpa, Reed spent eight years as Corporate Director of Sales and Marketing where he was able to help successfully grow the company from nine communities in three states to 20 communities in six states. As National Training Director, Reed supports the PCS methodology and tools that help communities achieve and sustain the benchmarks of Best Sales Performers.
Looking for more resources and inspiration ahead of Culture Starter?
Download Onward! Sherpa’s field guide to senior living sales enablement. Dive into Prospect-Centered Selling® and discover your pathway to building a heroic sales culture.
Culture Starter | 2022
Learn new ideas. Increase sales performance. Inspire change.
We invite you to join us for two days that will transform, strengthen and motivate your sales team to reach new heights. We know that your time is valuable, so we designed Culture Starter to help you sustain sales success for the long term. Small-to-medium sized groups from the same organization are encouraged.
|# of Attendees||Group
|Early Bird Discount||Regular
after Early Bird
|1||–||$1,396 Sherpa Customer*
|$1,596 Sherpa Customer*
* Sherpa Customers receive a 20% discount for single attendee. Groups of 2 or more receive a group discount. Customer discount cannot be combined with group discount. Fees do not include travel and accommodation.