Chief Customer Officer
As Chief Customer Officer, Matt plans, directs and coordinates the execution of our customer relationship strategy. He is responsible for ensuring that the customer comes first and that all our team members have the resources and support necessary to partner with our customers to guide change and get results.
Matt has 22 years of experience in the senior living industry in the United States, Canada, and the United Kingdom. His prior responsibilities include Chief Customer Officer of Sherpa CRM, Partner & Chief Marketing Officer of Havensworth Senior Living, and Partner & Vice President of Marketing and Operations at Courtyard Senior Living. He believes the best customer service is grounded in teams of great people with good intentions who aspire to deliver the best experience possible. These teams are trustworthy, accountable, dependable, and consistent. They delight in a job well done.
Matt earned a finance degree in 2003 from the Marriott School of Management at Brigham Young University. Matt’s happiest moments are spent outdoors with his wife and four children.
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